Important: By registering an account at done22, accessing the platform or placing any bet or wager, you confirm that you have read, understood and agreed to these Terms and Conditions in full. If you do not agree with any part of these terms, please do not use the done22 platform.
Welcome to done22. These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player") and done22 ("the Platform", "we", "us"). These Terms govern all use of the done22 website and App, including Sports Betting, Live Casino, Bingo, Slots and all related features. They apply to all players who register, deposit, place bets, claim bonuses or use any service provided through done22.
done22 reserves the right to update these Terms at any time. When material changes are made, players will be notified. Continued use of the platform after any update constitutes acceptance of the revised Terms. It is your responsibility to check this page periodically for changes.
1. Eligibility and Account Registration
To register and use done22, you must meet all of the following eligibility requirements:
- You must be at least 18 years of age.
- You must be accessing the platform as an individual, not on behalf of a company or third party.
- You must not be using the platform for any commercial purpose unrelated to personal entertainment.
- You must provide accurate, truthful and complete information during registration. Providing false information, including a false date of birth, is a serious breach of these Terms.
Each player is permitted to hold only one active account on done22. Creating duplicate or multiple accounts — whether under your own name or using different personal details — is strictly prohibited and may result in permanent suspension of all associated accounts and forfeiture of any balances therein.
done22 reserves the right to request identity verification documents at any time. This may include a copy of a valid National Identity Card (CNIC), passport or other government-issued identification. Accounts that cannot be verified may be suspended until verification is completed to our satisfaction. This is a standard process designed to protect players and the integrity of the platform.
You are responsible for maintaining the confidentiality of your account credentials — your username, password and any security PIN. done22 cannot be held responsible for losses resulting from unauthorised access to your account caused by your failure to keep your login details secure. If you believe your account has been accessed without your authorisation, contact done22 support immediately.
2. Deposits and Withdrawals
All financial transactions on done22 are conducted in Pakistani Rupees (PKR). The platform supports the following deposit and withdrawal methods: JazzCash, Easypaisa, Raast, Bank Transfer, debit/credit cards and mobile wallets. The availability of specific methods may vary, and done22 reserves the right to add or remove payment methods at its discretion.
Deposits: Deposits are processed promptly. JazzCash and Easypaisa deposits are typically credited to your done22 account immediately or within a very short
processing window. Bank Transfer deposits may take longer depending on your bank. done22 does not charge deposit fees on its end, though your payment provider may apply their own transaction charges.
Withdrawals: Withdrawal requests are processed within the timeframes stated in the Withdrawal section of the platform. Withdrawals must be made to a payment method registered in your own name. done22 does not process withdrawals to third-party accounts. Before a withdrawal is approved, done22 may require identity and payment verification to be completed. This is a standard security measure to protect your funds.
Minimum and maximum deposit and withdrawal amounts apply and are displayed within the Deposit and Withdrawal sections of the platform. done22 reserves the right to place a temporary hold on withdrawals pending account verification or in cases where unusual account activity has been detected.
Players are responsible for ensuring that their deposit and withdrawal details are accurate. done22 cannot be held liable for delays or failed transactions caused by incorrect payment information provided by the player.
3. Bonuses and Promotions
done22 offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms and conditions published on the Promotions page at the time the offer is made. These terms take precedence over any general statements about bonuses in this document.
- Welcome Bonus: Available to new players on their qualifying first deposit in PKR. The minimum deposit amount, bonus percentage and wagering requirements are stated on the Promotions page.
- Wagering Requirements: Bonus funds must be wagered a specified number of times before any winnings derived from bonus funds can be withdrawn. The wagering requirement, eligible games and contribution rates are stated in each individual promotion's terms.
- Expiry: All bonuses carry an expiry period. Bonus funds and any associated winnings that have not been used or wagered within the stated timeframe will be forfeited automatically.
- One Bonus at a Time: Only one bonus may be active on your account at any given time unless otherwise stated in the relevant promotion.
- Abuse: done22 reserves the right to withhold or reclaim any bonus where there is evidence of bonus abuse, including but not limited to: low-risk betting patterns designed to clear wagering requirements, use of multiple accounts to claim a single promotion, or any strategy that done22 determines to be an exploitation of promotional offers.
done22 reserves the right to modify, suspend or cancel any promotion at any time without prior notice. Players who have already accepted a bonus will be subject to the terms in place at the time of acceptance.
4. Betting and Gaming Rules
All Sports Betting, Live Casino, Bingo and Slots activity on done22 is subject to the specific rules applicable to each product. These rules are displayed within each respective section of the platform. The following general rules apply across all products:
- All bets are final once confirmed. done22 does not cancel bets at the player's request after they have been placed and accepted by the system, except in cases where the Platform determines that a bet was accepted in error due to a technical fault.
- In the event of a technical error, system failure or data feed interruption that materially affects the outcome or settlement of a bet or game round, done22 reserves the right to void affected bets and return stakes to players' accounts.
- Odds for Sports Betting are subject to change up until the point at which a bet is confirmed. The odds displayed at the time of confirmation are the odds that will apply to your bet.
- Live betting markets for cricket — including PSL matches, T20 internationals and other live events — are subject to suspension and price changes in real time as match conditions change. It is the player's responsibility to confirm odds before placing live bets.
- done22 reserves the right to impose individual betting limits on any player at any time, without being required to provide a reason.
- Winnings from Sports Betting are credited to your account balance after official result confirmation. Settlement times may vary depending on the sport and event.
5. Fair Play and Conduct
done22 is committed to providing a fair, secure and enjoyable gaming environment for all players. The following conduct is strictly prohibited and may result in immediate account suspension and forfeiture of balances:
- Use of automated software, bots, scripts or any third-party tools to interact with the platform in a manner not intended for regular player use.
- Collusion with other players to manipulate game outcomes or exploit platform systems.
- Arbitrage betting — placing bets designed to guarantee a profit regardless of outcome by exploiting odds differences — is not permitted.
- Deliberately exploiting errors in software, game rules or odds that are clearly the result of a technical mistake.
- Any form of fraud, money laundering, or use of the platform for any unlawful financial activity.
- Threatening, abusing or harassing done22 staff or other players in any communication channel.
done22 employs monitoring systems to detect patterns of play that may indicate any of the above behaviours. Players found to be in breach of fair play rules will have their accounts reviewed and may be permanently banned from the platform. Any winnings accumulated through prohibited conduct will be voided.
6. Privacy and Data
done22 collects and processes personal data in accordance with its Privacy Policy, which is available at Privacy Policy. By registering an account, you consent to the collection, storage and use of your personal information as described in that document.
done22 will never sell your personal data to third parties for marketing purposes without your explicit consent. Your information may be shared with payment processors and identity verification services where necessary to process your transactions and verify your account — these are standard operational requirements.
You have the right to request access to the personal data done22 holds about you. You may also request correction of inaccurate data or deletion of your account and associated data, subject to any legal obligations done22 has to retain certain records.
7. Account Suspension and Termination
done22 reserves the right to suspend or permanently close any player account at its discretion, with or without prior notice, in the following circumstances:
- Breach of any provision of these Terms and Conditions.
- Failure to complete identity verification within the required timeframe.
- Evidence of fraudulent activity, bonus abuse or prohibited conduct as described in Section 5.
- Account inactivity for an extended period, in accordance with the inactivity policy stated on the platform.
- At the player's own request — self-exclusion options are available via the Responsible Gaming page.
Where an account is closed due to a player's breach of these Terms, done22 reserves the right to withhold any remaining balance pending investigation. Where an account is closed for any other reason and the player's funds are legitimately held, done22 will return available balances to the player via a verified payment method within a reasonable timeframe.
Players may request voluntary account closure at any time by contacting done22 support. Voluntary closure requests will be processed promptly. Any pending bets at the time of closure will be settled according to their normal outcome, and the resulting balance will be returned to the player.
8. General Provisions
These Terms and Conditions represent the complete agreement between you and done22 with respect to your use of the platform. They supersede any prior agreements, representations or understandings — whether verbal or written — between the same parties regarding the same subject matter.
If any provision of these Terms is found to be invalid, unlawful or unenforceable for any reason, that provision shall be severed from the remainder of the Terms, which shall continue in full force and effect.
done22's failure to enforce any right or provision under these Terms at a particular time does not constitute a waiver of that right or provision. done22 reserves the right to enforce its rights under these Terms at any time.
done22 provides the platform on an "as is" and "as available" basis. While we make every effort to maintain uptime and platform reliability, we do not guarantee uninterrupted access. Scheduled maintenance, technical issues or circumstances beyond our control may occasionally affect platform availability. done22 will not be held liable for losses caused by platform unavailability, provided reasonable efforts are made to restore service promptly.
These Terms do not create any partnership, joint venture, agency or employment relationship between you and done22. You use the platform as an independent individual for personal entertainment purposes only.
Questions about these Terms? If you have any questions or need clarification on any part of these Terms and Conditions, please contact done22 support. Our team is available to help you understand your rights and obligations as a player on the platform. You can also visit our FAQ page for answers to common questions.